Terms and conditions
SCS Capital Ltd – Terms and Conditions
Specialist Chauffeur Services Ltd – Terms and Conditions
- These terms and conditions are designed to demonstrate compliance with the requirements outlined under Regulations 9(14) of the Private Hire Vehicles (London) Act 1998, ensuring that our business meets the contractual obligations and responsibilities as a London PHV operator.
Effective Date: 02/02/2024
1. Introduction
- These Terms and Conditions (“Terms”) govern the contractual relationship between SCS Capital Ltd (“we”, “us”, “our”, “the Operator”) and passengers (“you”, “your”) for the provision of private hire vehicle (PHV) services. By booking and using our services, you agree to be bound by these Terms.
2. Contractual Relationship
2.1 Acceptance of Booking
- When you make a booking through our platform, whether online, by phone, or through a mobile application, a contract is created between you and SCS Capital Ltd for the provision of the private hire vehicle services. We, as the Operator, are responsible for both accepting your booking and providing the transportation services (“the Journey”).
2.2 Provision of Transportation Services
- The contract established upon booking obligates us to provide the transportation services as described in your booking confirmation. This includes the arrangement of a licensed driver and vehicle to carry out the Journey.
2.3 Operator’s Responsibility
- As the Operator, we accept full responsibility for the Journey, from the moment we accept your booking until the Journey is completed. The driver assigned to you acts on our behalf in carrying out the transportation services.
3. Fares and Payments
3.1 Fare Collection
- The fare for your journey is determined at the time of booking or based on our standard rate structure. Payment for the Journey is collected by us directly
3.2 Receipt and Invoicing
- Upon completion of the Journey, you will receive a receipt detailing the fare and any additional charges. For corporate accounts or written contracts, an invoice may be issued according to the terms of the agreement.
4. Cancellations and Amendments
4.1 Cancellation by the Operator
- Only SCS Capital Ltd has the authority to cancel a booking. If we need to cancel your booking for any reason, we will notify you as soon as possible and provide an alternative solution or a full refund, as appropriate.
5. Liability and Insurance
5.1 Operator’s Liability
- SCS Capital Ltd assumes full liability for the transportation services provided under these terms. This includes any liability arising from the actions of our drivers during the journey. In no event shall we be liable for losses that were not foreseeable at the time of the contract or for indirect or consequential losses.
5.2 Insurance Coverage
- We maintain appropriate insurance coverage as required by law to protect against liabilities arising from the provision of private hire vehicle services. This includes public liability insurance, and any other insurance mandated by Transport for London (TfL) regulations.
6. Customer Obligations
6.1 Accurate Information
- You are responsible for providing accurate information at the time of booking, including correct pick-up and drop-off locations, contact information, and any special requirements.
6.2 Compliance with Laws
- You must comply with all applicable laws and regulations during the journey, including any local traffic regulations and health and safety guidelines.
7. Amendments to These Terms
- SCS Capital Ltd reserves the right to amend these terms from time to time to reflect changes in the law, regulatory requirements, or our business operations. Any amendments will be posted on our website, and where appropriate, notified to you by email.
8. Complaints and Dispute Resolution
- If you have any complaints or concerns regarding our services, please contact our customer service team at info@scschauffeur.co.uk. We will address your concerns promptly and aim to resolve any disputes amicably.
9. Governing Law
- These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- For any questions or concerns regarding these Terms or our services, please contact us at:
- Email: info@scschauffeur.co.uk
- Phone: 0203 725 4207
- Address: 8 Wilkinson Business Park, Wrexham, LL13 9AE
Compliance with Regulation 9(14) and Other Requirements:
- Clear Responsibility: We clearly state that SCS Capital Ltd is responsible for both accepting the booking and providing the transportation services, ensuring that passengers understand the contractual arrangement is directly with us as the Operator.
- Contractual Clarity: The terms specify that a contract is established between the passenger and SCS Capital Ltd at the time of booking, covering both the booking and the provision of the transportation services.
- Fare Collection: We clarify that fares are collected only by us.
- Cancellation Authority: The Terms make it clear that only SCS Capital Ltd can cancel a booking.
- Liability: We explicitly state that SCS Capital Ltd assumes liability for the transportation services provided, in accordance with Regulation 9(14).
Specialist Chauffeur Services Ltd – Terms and Conditions
Purchase of Services
- By placing a booking through our website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.
Reservations
- SCS reservation team will make every effort to assist you 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey.
- All prices quoted are in GBP, with hire starting from our office and finishing at the drop off point except those hires to or from various destinations or those that are the subject of a fixed charge.
- To obtain a quote or make a booking through our booking team you are required to provide us full contact details, full name, contact number and email address.
Online Bookings
- Online bookings are subject to SCS approval, occasionally errors may occur where online maps & quotes are calculated incorrectly, where an error is made, and a booking is quoted incorrectly, SCS maintains the right to refund or cancel bookings placed at the incorrect price. If the booking has been confirmed and charged to your credit card, SCS shall immediately issue a credit in the amount of the incorrect price or where unsuitable issue a full refund.
- SCS are not responsible for typographical errors and we make every effort to ensure the accuracy of the information published in our brochures and websites. The documents and graphics published on this site may contain technical inaccuracies or typographical errors. SCS makes no representation about the suitability of the information and graphics represented on this site. All documents and graphics are provided “as is” without warranty of any kind.
SCS request a minimum of 24 hours’ notice for any online bookings, if you would like to book a vehicle with less than 24 hours’ notice – Please call our reservation team on +44 (0)203 725 4207
- Online quotes are valid for UK travel only. If you require to travel to Europe, please call our reservations team. All bookings scheduled between 23:30pm – 04:30am are subject to 50% additional charges.
- Online bookings do not allow for public and bank holidays such as Christmas Day or New Year’s Eve where 50% additional charges will apply.
- Refunds offered will be to the full amount paid excluding credit card charges.
Single & Return Journeys
- Returned journeys booked on the same day for any sport events such Wimbledon Tennis, Ascot, Rugby or Football will be charged a waiting time from drop off till pickup time plus car park charges. Single journeys to or from any sporting events such as above or concerts in O2 or Wembley for example are subject to additional charges.
Waiting Times
- Quotes for journeys collecting from UK airports include 30 minutes complimentary waiting time. All other journeys include 15 minutes complimentary waiting time.
- After the complimentary waiting time a charge calculated in 15 minute increments in line with the prescribed hourly rates of hire , we reserve the right to charge to any credit or debit card provided at the time of booking’
Payments
- All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by SCS. The credit or debit card you provide when making the booking will be charged for any additional charges e.g. waiting time, parking charges.
- Credit card payments are subject to a non-refundable 2% surcharge. Debit cards have NO surcharge.
- All quotes are inclusive of 20% VAT unless specifically stated otherwise, your booking may be subject to additional waiting time and car park charges. The charge on your credit/debit card statement will be shown as SCS.
- Rates are subject to change at any time without prior written notice..
Cancellation & Refunds Policy
- All bookings (excluding wedding related bookings) cancellations or amendments must be made and acknowledged by SCS, 12 hours before the scheduled pick up time. Otherwise, SCS reserves the right to charge for the full amount. This also applies to bookings that are made under 12 hours of the pickup time.
- For wedding related booking 7 days’ notice must be provided to cancel wedding bookings. If wedding cancellations are made within 7 days 50% of the booking fee will be charged. If wedding cancellations are made less than 48 hours of the booking date the full amount will be charged. If the cancellation is made and acknowledged by SCS 12 hours before the booking is scheduled, SCS will refund full amount charged to the debit or credit card used to make the booking. Please note credit card charges are not refundable.
- Single journeys within London (excluding airport transfers ) are subject to 2 hours FREE cancellation or amendment policy. Hourly bookings within London are subject to 12 hours FREE cancellation or amendment policy.
- Airport transfers are subject to strictly 12 hours FREE cancellation or amendment policy. Bookings scheduled from or out of London are subject to 24 hours cancellation or amendment policy.
- Booking amendments made less than 2 hours for the same or different date minimum fare for relevant vehicle will be apply. Prestige Chauffeur Vehicles – Range Rover Vogue & Rolls Royce Phantom – subject to 48 hours free cancellation or amendment policy. If cancellations are made less than 48 hours, full charges will apply.
Multiple Vehicle Bookings
- Bookings involving two or more vehicles or multi-day hire less than 7 days and more than 24 hours’ notice a 50% cancellation charge for each vehicle will be applied. Less than 24 hours’ notice 100% cancellation fee will be charged.
No Show Policy
- If the customer fails to show at the designated location for which a reservation has been made and a confirmation was sent out, all monies paid will be non-refundable. A reasonable amount of ordinary passenger luggage is allowed, but luggage not stated in advance which, in the opinion of the chauffeur, amounts to an excessive weight will not be carried.
- Our chauffeurs will drive at reasonable speeds according to their judgement of the prevalent road conditions and traffic conditions at the time. When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed, travel by the route which is, in the chauffeur’s opinion, the best and most convenient, unless a specific route is requested at the time of booking’.
Fleet Categories
- Executive Saloon – Mercedes E Class, Luxury Saloon – Mercedes S Class or equivalent, Luxury MPV 7 Pax – Mercedes V-Class or equivalent, Prestige Cars – Range Rover Vogue, Rolls Royce Ghost, Bentley Mulsanne or Rolls Royce Phantom.
- SCS reserve the right to change vehicles before the start of a journey based on availability without prior notice, if a vehicle that was previously requested is unavailable or if there is a risk of a driver not making it on time for a pick up.
- SCS will guarantee the vehicle category chosen by you but not the make or colour of the vehicle.
Fitness To Travel
- Any passenger who is considered to be under the influence of alcohol or drugs and whose behaviour poses a risk or threat to the chauffeur, the vehicle or other passengers, may be refused travel. Our standard cancellation policy will apply.
Child Seats
- Requests for child seats must be made at the time of booking. Only one child seat will be provided free of charge, additional child seats are charged £30 per a seat. We aim to satisfy all requests but failure to do so will not constitute a breach of contract. If you wish to use your own child seat, you will be responsible for installing it safely, and removing it at your destination. Care must be taken to not damage the vehicle interior with your child seat. Otherwise, you will be charged to compensate for this.
