Privacy Policy

1. Introduction

• Specialist Chauffeur Services & SCS Capital Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws, including requirements set by Transport for London (TfL) for private hire operators.

2. Data Controller

• Specialist Chauffeur Services & SCS Capital Ltd is the data controller responsible for the processing of personal data as described in this policy. Our registered office is located at 8 Wilkinson Business Park, Wrexham LL13 9AE. For any data protection queries, you can contact us at info@scschauffeur.co.uk

3. What Data We Collect

• Personal Identification Information: Name, address, email address, phone number, date of birth, and other contact details.
• Booking Information: Details of private hire bookings, including pick-up and drop-off locations, journey details, and payment information.
• Driver Information: Details of our drivers, including driving license information, insurance details, and vehicle registration.
• Communication Records: Records of any communications, including emails, phone calls, and SMS messages.

4. How We Use Your Data

• Fulfil Bookings
• Process and manage private hire bookings, including communicating with passengers and drivers.
• Comply with Legal Obligations: Meet our regulatory obligations under TfL licensing requirements and UK law, including driver and vehicle checks.
• Enhance Safety and Security: Use CCTV and in-vehicle recordings to ensure passenger and driver safety.
• Provide Customer Support: Address queries, complaints, and provide customer service.
• Marketing Communications: Send promotional materials, offers, and updates (with your consent where required).

5. Legal Basis for Processing

• We process personal data under the following legal bases:
• Contractual Necessity: To fulfil our contractual obligations when providing private hire services.
• Legal Compliance: To comply with legal and regulatory requirements, including TfL regulations.
• Legitimate Interests: For our legitimate business interests, such as improving our services and ensuring safety, provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent to process data, such as for marketing communications, you have the right to withdraw your consent at any time.

6. Data Sharing and Disclosure

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT support, and cloud storage providers.
• TfL and Regulatory Authorities: As required by law, we may share data with Transport for London and other regulatory bodies.
• Law Enforcement: We may disclose data to law enforcement agencies where required by law or to protect our rights and safety.
• Feedback / Reviews We share your name, email address, and details of the product/service you purchased (as obtained during the booking process) with Feefo. Feefo will then send you an email on our behalf, inviting you to provide feedback on your purchase. Our legal basis for this data processing is our legitimate interest in requesting feedback to improve our products and services. Please refer to Feefo’s privacy policy for more information on how Feefo uses the reviews you submit.

7. Data Retention

• Booking Information: 12 months.
• Driver Records: 12 months

8. Data Security

• Encryption: Use of encryption to protect sensitive data.
• Access Controls: Restricting access to personal data to authorised personnel only.
• Regular Audits: Conducting regular audits of our data protection practices.

9. Your Rights

• Right to Access: Request access to your personal data and obtain a copy.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: Request restriction of processing under certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw your consent where processing is based on consent.
• To exercise any of these rights, please contact us at info@scschauffeur.co.uk.

10. Changes to This Policy

• We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and where appropriate, notified to you by email.

11. Complaints

• If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

• Email: info@scschauffeur.co.uk
• Phone: 0203 725 4207
• Address: 8 Wilkinson Business Park, Wrexham LL13 9AE